Service Approach
Our service approach is to create value for our customers, to make our products fit for purpose and at the same time be cost effective so that our customers can focus on their core business.
We cherish the opportunity to be our customers HR/IT solution and implementation partner. With a wealth of knowledge and invaluable practical experience; BILIN provides ongoing value throughout our customers’ journey in using our products.
Our team has a unique blend of project and process management, HR, IT and legislation experience which translates into practical solution deliverables that meets our customers’ scope, budget, and timelines. Our disciplined approach, technical and business knowledge accelerates the speed of implementation.
Our technical know-how and vast amount of experience in HR help us swiftly resolve your problems that might appear intricate and unsolvable to many people.
We at BILIN are committed to our customer’s success. Our consultants are given the freedom to be transparent with their assessment and are encouraged to recommend the right path for better results, even if this results in BILIN foregoing some of its earning potential. This approach has always proven to be more beneficial for our continued partnership with our customers.
Our team has been trained to be efficient and effectively utilise resources for better service quality and cost efficiency. We ask our consultants to:
- Be as prompt and ready as possible in the meetings
- Be as prompt, clear, and short as possible on phone conversations
- Listen, and ask until everything is clear
- Ask for written confirmation of what they understood
- Know the details of the software and try to meet customer specific needs with minimum software customization, helping the project to be completed in a faster, safer and more sustainable manner
- Try to coordinate user requests related with HR processes by setting up single points of contact with each customer and ensure that the relationships between processes are considered by the HR management