Support Services

We provide post implementation support for products depending on the type of contract our customers chose. We have a large team of experts to support our products. The team is divided into 2 groups, namely, Helpdesk & Post Implementation Support.

Helpdesk

Our customers can log tickets about our products using our online tool or can call our Customer Support team during working hours (or as defined in the contract). Our Helpdesk service is part of our annual support and software upgrade contract and is available without additional charges. Our Helpdesk team help our customer resolve incidents, provide accesses, answer how-to question and escalates unresolved issues to the next level.

Post Implementation Support

We ensure that there is a smooth transition during the post implementation period of our products so that our customers get the required support, knowledge and experience in using our products. The length of the post implementation support period depends on the scale of the project and is determined individually during the planning phase of the project. Our Post Implementation Support team works closely with our Project team to ensure there are no issues when a project goes live.